Refund policy
What is your return policy?
The boss says purchases from wisepiespizza.com are final sale. If a food item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@wisepiespizza.com to resolve the issue within 14 days of delivery.
There’s damage to the items I order. What do I do?
We’re so sorry that this happened. Please contact us at info@wisepiespizza.com with your order number as well as written details and photos of the damage or defect.
- Within 14 days, please send us:
- A photo of the damaged product
- Two clear photos of the products – one from above and one from the side
- A photo of the damaged packaging/box
- Damage happens sometimes to packages during transit. We will work to resolve the situation quickly.
My order is missing an item or contains the wrong item.
We get so excited about pizza, sometimes we want you to try new things! But we want your order to be fulfilled as requested. Please contact us within 14 days of delivery by sending an email to info@wisepiespizza.com. Please include the following information:
- Order #
- Name of the product(s) Ordered
- A photo of the incorrect item(s), or if your missing a product, a photo of the items you did receive
- Any additional information regarding the order that would be helpful.
We will work to resolve your issue as quickly as possible.
The order arrived slightly thawed or warmer than expected.
We work very hard to ensure your order is packaged properly and shipped at the appropriate speed, so it arrives at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.
Many of our items are shelf-stable and don’t require refrigeration, although they can be refrigerated upon arrival to extend the freshness of the product. In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.
If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please send photos of your package to us at info@wisepiespizza.com within 14 days of delivery. While temperature cannot be displayed through a photo, seeing the contents of the package will help us to determine the cause of any damage to your order. WisePies Pizza is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.
My order was a gift, and the recipient didn’t open the package in time.
At WisePies Pizza, we put our hearts and passion into every pizza, calzone, bite and pasta sauce we make. We want all of our customers to enjoy the high-quality products from WisePies Pizza and have the very best experience possible. We do expect customers that order frozen items as gifts (great choice, by-the-way) to notifying their recipients that a perishable item is on the way, and to confirm that they are available to receive a package. You have the option to notify them by opting in to shipping email notifications at checkout and providing the recipient's phone number for delivery questions. WisePies Pizza ultimately cannot be responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact us at info@wisepiespizza.com, and we will offer a resolution on a case-by-case basis.