Shipping policy

My order was not delivered by the scheduled arrival date.

While WisePies Pizza works meticulously to ensure your order delivers when scheduled, extenuating circumstances may lead to an early or late delivery. Delivery dates provided are estimated due to reasons beyond our control.

Carrier Delays

Once an order has shipped, WisePies Pizza is not responsible for delays in transit caused by high-package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit time(s). We schedule our packages to ship in accordance with the delivery date selected, based on the standard arrival window provided by FedEx. 

Delays may also occur due to inaccurate shipping information provided by the customer. WisePies Pizza is not responsible for packages that are delayed in transit due to incorrect or incomplete shipping information.

Scheduling In Advance

We highly recommend having your order delivered 1-2 days in advance of any events or special occasions. Depending on the product and date of intended use, it may be best to store your product once delivered and to prepare according to the event timing. 

Peak Seasons

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition. WisePies Pizza reserves the right to schedule arrival earlier than estimated to prevent delays, based on operational conditions. 

WisePies Pizza reserves the right to schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions. WisePies Pizza is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

What are the shipping rules + policies for WisePies Pizza?

WisePies Pizza and our partners take enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

WisePies Pizza is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition. WisePies Pizza reserves the right to schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions. 

WisePies Pizza is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

WisePies Pizza does not require a signature for the delivery of most of its packages. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. WisePies Pizza is not responsible for delays in transit caused by address modification.

There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment. All packages are shipped via FedEx and therefore we cannot ship to P.O. Box addresses.